Jililive app Privacy Policy — Your Data Is Safe With Us

Introduction & Applicability

Jililive app is trusted by millions of users across Bangladesh. We believe our first responsibility is to create a secure and transparent digital environment. This Privacy Policy applies to the jililive app website, mobile app, and all related services.

This policy details what personal information we collect, how it is used, how long it is retained, and the steps we take to keep it secure. jililive app never sells your personal information or shares it without authorization.

This Privacy Policy has been prepared in compliance with Bangladesh's Information and Communication Technology Act and applicable international standards.

What Information We Collect

Jililive app only collects information that is necessary to deliver the best possible service to you. We never ask for data that is not relevant.

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Residential Address

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Deposit & Withdrawal History
• Transaction amount and time

Technical Information

• IP Address & Device Information
• Browser type and operating system
• Platform activity logs (login times, game history)
• Cookies & Session Data

How We Collect Information

Jililive app collects your information through several methods. The main ones are outlined below:

Purpose of Data Use

Jililive app uses the information it collects only for defined and legitimate purposes. Your data is never misused.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Service Improvement: Data analysis to improve your experience on the platform.
• Security Assurance: To prevent fraud, money laundering, and cyberattacks.
• Legal Obligations: To comply with applicable laws and regulations.
• Customized Offers: To send you relevant bonuses and promotions based on your preferences.
• Providing Support: To address your complaints and inquiries.

Data Sharing Policy

Jililive app does not share your personal information with third parties, except in a limited number of specific situations where partial sharing may be necessary:

• Payment Processor: Only the necessary information is shared with payment gateways such as bKash, Nagad, or Rocket to complete transactions.
• Law Enforcement: User data may be disclosed in response to lawful requests from courts or government authorities in compliance with Bangladeshi law.
• Technology Partners: Hosting, analytics, or security service providers may access limited data under contractual confidentiality agreements.
• Business Transfer: In the event of a company merger or acquisition, the new owner will be bound by the same privacy policy.

Data Protection Measures

Jililive app uses industry-leading technology to protect your data. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP or app-based two-factor authentication can be enabled for account logins.
• Firewall & DDoS Protection: To protect servers from external attacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Security Audit: Regular third-party security audits are conducted.
• Limited Access Policy: Only authorized staff can access specific data.

Cookie Policy

Jililive app uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand which parts of the platform are used most.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Data Retention Period

Jililive app does not retain your data longer than necessary. Below is the retention period for each type of information:

Once the retention period expires, your data will be securely deleted or anonymized. You may also request early deletion at any time, though some information may need to be retained for legal reasons.

Your Rights

You have specific rights over your personal data held by jililive app, and we fully respect those rights.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Minor Protection

Jililive app strictly does not provide services to anyone under 18. We take the privacy and protection of minors extremely seriously.

• Age verification is mandatory during registration.
• We do not knowingly collect information from minors.
• Any data found to belong to a minor will be deleted immediately.
• If you have concerns, parents are welcome to contact us at any time.

Policy Changes

Jililive app may update this Privacy Policy from time to time. You will be notified of any changes through the following methods:

• In-app notifications will be sent.
• Messages may be sent to your registered mobile number or email address.
• The "Last Updated" date at the top of this page will reflect the change.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

Contact

For any questions, complaints, or requests regarding this privacy policy, you can reach out to our dedicated privacy team.

When submitting a request, please include the mobile number or email address registered to your account so we can verify and resolve it quickly.